Buyer has the responsilbity to ensure that the products ordered fits their license plate or project. Within 14 days, if products arrives Dead on Arrival or if some reason doesn't fit due to inaccurate descriptions on the website, Buyer can ship the product back to LicensePlateFlipper and once we receive your return, we will issue full refund. Buyer will need to pay shipping cost in order to ship it back to License Plate Flipper. Contact Seller before Returning Product to get authorization. Sorry, no returns on Custom Size Flippers due to incorrect size (Dead on Arrival is okay). Please call, email or use the Contact Form on the website. Thank you.